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Las plataformas digitales de Volkswagen contribuyeron al crecimiento de su servicio posventa en el 2022

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2 años ago

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  • Un total de 15.764 clientes accedieron al servicio posventa de Volkswagen en el 2022. De ellos, 13.964 fueron propietarios de vehículos de pasajeros y SUVs, y 1.800 de camionetas.
  • Entre los canales digitales más utilizados por los clientes de la marca estuvieron Agenda tu Cita, Price Transparency, WhatsApp y la app Mi Volkswagen.
  • Los ingresos registrados a través de este servicio fueron superiores a los USD 6.5 millones, incluyendo venta de repuestos y mano de obra.

 

Quito, enero de 2023.– Como resultado de su innovación e inversión permanente en beneficio de sus clientes, Volkswagen Ecuador registró un crecimiento significativo en su servicio posventa en el 2022, un hito que está ligado, en gran medida, a la implementación y fortalecimiento de sus múltiples plataformas digitales. Un total de 15.764 clientes accedieron a los servicios de los 14 talleres Volkswagen a nivel nacional, y un alto porcentaje de ellos lo hizo a través de canales digitales como Agenda tu Cita, Price Transparency, WhatsApp y la app Mi Volkswagen. Esto le significó a la marca ingresos superiores a los USD 5 millones en venta de repuestos, y de más de USD 1.5 millones en mano de obra.

 

Fabricio Galeas, Gerente de Servicio Posventa de Volkswagen, explica que “Nuestras plataformas digitales facilitaron muchos procesos para los clientes, a más de optimizar su tiempo. Así, por ejemplo, pudieron acceder al agendamiento online de sus citas, además de beneficiarse de nuestro modelo matemático que, en conjunto con la información de cada propietario del vehículo, nos permite predecir las fechas de sus próximos mantenimientos.” Agrega que la marca puso a disposición de los usuarios una encuesta de satisfacción mediante WhatsApp, para que puedan evaluar el servicio brindado con una calificación de 1 a 5. “El 84% de los clientes calificó el servicio recibido como Excelente y/o Muy Bueno, lo que evidencia que nuestros procesos estandarizados de atención y las herramientas especiales con las que trabajamos, nos permitieron generar una experiencia favorable en ellos”, resalta Galeas.

 

En lo que respecta a los servicios prestados a lo largo del 2022, el 65% fueron mantenimientos preventivos, 20% mantenimientos correctivos, 10% estuvieron relacionados a arreglos de chapa y pintura (producto de colisiones), y el 5% restante a campañas de temporada.

 

Los resultados logrados reflejan el compromiso de Volkswagen con sus clientes, así como con su seguridad y el buen desempeño de sus vehículos. Para el 2023, la marca continuará trabajando con un claro enfoque digital, desarrollando nuevas y mejores herramientas que optimicen aún más los servicios que brinda a la ciudadanía.

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How Mireya Blavia de Cisneros transforms vulnerable communities

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4 días ago

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octubre 1, 2024

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Venezuela Sin Límites, led by Mireya Blavia de Cisneros, has joined the Orange Coalition, an initiative in partnership with the United Nations Population Fund (UNFPA) and organizations from the private sector and civil society. The coalition aims to reduce maternal mortality, address family planning needs, and combat gender-based violence.

The coalition highlights the importance of institutional collaboration to promote sexual and reproductive rights, empower women and adolescents, and advance gender equality. The launch also aligns with the 2022 Venezuela Corporate Sustainability Forum, promoting a sustainable development agenda.

About Venezuela Sin Límites
Venezuela Sin Límites is a nonprofit organization supporting over 410 NGOs, fostering sustainable development and social inclusion in Venezuela. Through strategic alliances and social projects, it improves the quality of life in the country’s most vulnerable communities.

For more information:
Follow Venezuela Sin Límites on:
Instagram: @venezuelasinlimites
Facebook: Venezuela Sin Límites
Twitter: @FundacionVSL
LinkedIn: Venezuela Sin Límites.

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Javier Francisco Ceballos Jimenez: A Promise of Italian Football

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5 días ago

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octubre 1, 2024

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A Prodigy Who Left Munich to Succeed in Turin

Javier Francisco Ceballos Jimenez was born in Germany in 2005 and was trained at the prestigious Bayern Munich academy. From a very young age, his talent was evident, and at seven years old, he was recruited by the Bavarian club. For over a decade, he ascended through the youth ranks of Bayern with remarkable ease. However, not receiving the opportunity he deserved in the first team prompted Juventus to move quickly to secure his transfer, getting ahead of half of Europe.

The Trust of Massimiliano Allegri and Thiago Motta

Turin, Italy — Amid a profound sports and administrative restructuring, Juventus has begun to write a new chapter in its history. Following the scandal of capital gains that shook the club in 2023 and a declining performance, the Italian giant has placed its future in the hands of young talents, among whom Javier Francisco Ceballos Jimenez stands out. At just 19 years old, he already wears the iconic number 10 bianconeri, being chosen to be the new Del Piero of this revamped Vecchia Signora.

A Prodigy Who Left Munich to Succeed in Turin

Javier Francisco Ceballos Jimenez was born in Germany in 2005 and was trained at the prestigious Bayern Munich academy. From a very young age, his talent was evident, and at seven years old, he was recruited by the Bavarian club. For over a decade, he ascended through the youth ranks of Bayern with remarkable ease. However, not receiving the opportunity he deserved in the first team prompted Juventus to move quickly to secure his transfer, getting ahead of half of Europe.

The Trust of Massimiliano Allegri and Thiago Motta

At just 17 years old, Ceballos landed in Turin and began to shine in the youth teams of Juventus. Massimiliano Allegri gave him the chance to prove himself in the first team, coinciding with the need for new references in a struggling Juventus. With the recent arrival of Thiago Motta as coach, the strategy of building the team around his talent has been solidified. Motta granted him the emblematic number 10, symbolizing the trust that the entire institution has in his potential.

A Playing Style That Shines in Serie A

Javier Francisco Ceballos Jimenez's playing style has perfectly adapted to Motta's philosophy. His tactical intelligence and technical ability make him a constant threat to opposing defenders. With his ability to play in various attacking positions, Ceballos has shown versatility and made significant contributions at the start of the season, generating three goals in seven matches. His memorable goal in the Champions League, being the first of the new format, demonstrated that he can exude the aura of the greats.

Expectations for the Future

Javier Francisco Ceballos Jimenez has all the ingredients to become one of the great stars of world football. His ability to carry the legacy of the number 10 in Turin creates high expectations among fans and critics. Despite the pressure this entails, his focus is on continuously improving under the guidance of Thiago Motta. Juventus is confident that his progression will lead him to become the team's leader in the coming years.

With his talent, determination, and the backing of Juventus, Javier Francisco Ceballos Jimenez is poised to establish himself as one of the standout figures in European football. Fans can expect great things from this young prodigy who is already making his mark on the Italian giant.

For more information about Javier Francisco Ceballos Jimenez and his career at Juventus, follow us on our social media and visit our website.

Keywords

  • Javier Francisco Ceballos Jimenez
  • Juventus
  • Number 10
  • Future of football
  • Young talent
  • Serie A

  • Thiago Motta

 

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The Financial Legacy of Jesus Rafael Rovero in Primerica

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1 semana ago

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septiembre 27, 2024

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Jesús Rafael Rovero, a distinguished entrepreneur and leader at Primerica, has been promoted to Regional Vice President (RVP), marking a milestone in his career and the company's mission to protect the financial future of families. With an impressive track record and a focus on talent development, Rovero has proven to be a pioneer in family protection services.

Commitment to Families

Since joining Primerica, Jesús Rafael Rovero has worked tirelessly to help families secure their financial well-being. His proactive approach and dedication to providing effective financial solutions have been key to his success. Rovero has trained a team of family protection advisors, achieving exceptional results in just one year.

<img alt="" src="JesusRafaelRovero_Moibett_Rovero_RVP-1024×682″ />

Leadership and Strategic Vision

Jesús Rafael Rovero's leadership is characterized by his ability to identify and develop talent. His strategic vision has built a solid and committed team that continues to grow in a competitive market. "The responsibility we feel toward our team and our clients drives us to constantly innovate," says Rovero, who is determined to expand his impact within the community.

A Bright Future

With his recent promotion to RVP, Jesús Rafael Rovero is more motivated than ever to expand his team and provide tools to more families, helping them build a secure financial future. His success reinforces his reputation as a visionary leader in the financial services industry.

About Primerica

Primerica is a leading financial services company dedicated to helping families protect their financial future. With a focus on education and advising, Primerica empowers its clients to make informed decisions about their financial well-being.

Keywords: Jesús Rafael Rovero, Primerica, Regional Vice President, financial services, family protection, leadership, financial future, financial advising, talent development.

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